Page 21 - ICS Vall d'Hebron University Hospital 2011

ICS · Vall d’Hebron University Hospital 2011 21
Corporate Social Responsibility
The Vall d’Hebron University Hospital is a modern, innova-
tive public hospital that is sensitive to its social surroun-
dings. Its mission is based on respect for the people who
work at the hospital and the firm commitment to users and
society in general through responsible professional practi-
ce that is committed to the social, professional and econo-
mic context.
The implementation of plans for quality and safety in
patient care allows for efficient healthcare and the respon-
sible use of available resources. With regard to new techno-
logies, the use of robotics makes it possible to perform pro-
cedures with the greatest level of complexity with excellent
results. At the same time, communication and information
technologies make it possible to work with a high level of
security when handling patient data; shared clinical records
and electronic clinical prescriptions are good examples.
Regarding environmental management and waste strate-
gies, the hospital promotes the efficient use of available
resources and compliance with standard ISO 14000 on the
reduction of the environmental impact and standard ISO
9000 on quality and continuous quality management. The
hospital’s efficiency in waste management is guaranteed
through the actions of the Waste Commission, which en-
sures the guidelines indicated in the intra-centre Waste
Guide are followed.
Some of the actions carried out by Vall d’Hebron University
Hospital in the seven basic areas identified in the ICS Stra-
tegic Plan for Corporate Social Responsibility were:
• Client orientation:
- Creation of strategic alliances
- Reduction of costs
- Training (new care and prevention techniques)
• User orientation and community relations:
- Intercultural mediation
- Hospital classroom for admitted children
- Participation in the three health councils in the area of
influence
- Health promotion action at centres for the elderly
- Raising awareness about the rights and responsibilities
of citizens
- Clinical safety
- New games rooms in the Maternal/Child Area
• Relations with suppliers:
- Creation of strategic alliances
- Compliance with standards ISO 14000 and ISO 9000
or equivalent
• Orientation towards professionals:
- Continuous training
- Preliminary report on assessment of psychosocial risk
- Employment actions and social measures
• Communication and dialogue:
- Improvements in communication and dissemination of
information to professionals
• Research and knowledge:
- Implementation of a virtual library
- 2011-2015 Strategic Plan for Research
- Creation of an Innovation Unit
• The environment:
- Reduction of waste in groups I and II (by 12.45% com-
pared to 2010)
- Reduction of waste in groups III and IV (by 0.5%) thanks
to the training classes provided on separating waste
- Reduction of 8.77% in the amount of paper generated
through implementation of the SAP system
- Increase in recycling of toners to increase the number
of waste containers provided
- New system for packing clothing that considerably
reduces the amount of waste material
- Creation of the Environmental Commission
- Specific actions of the Waste Commission
Recycling
Paper (kg) 67,771
Toner (kg) 4,459
Clothing in Humana containers (kg) 12,883